![]() ![]() Techniques for dealing with angry clientsĬhapter 2 – Other types of Client Problems ![]() Life Gets Better CUSTOMER SERVICE THAT WORKS Wisdom of the World! The happy, sad and wise things in life! Take Command of your Future – Make things Happen Human Resources Policies and Procedures - AustraliaĮasy Come – Hard to go – The Art of Hiring, Disciplining and Firing Employees Survival Skills for Supervisors and Managers What am I going to do with the rest of my life?Ĭreative Problem-Solving & Decision-Making BOOKS BY ROBERTA CAVAĭealing with Difficult People (24 publishers – in 17 languages)ĭealing with Difficult Situations – at Work and at Homeĭealing with Difficult Spouses and Childrenĭealing with Difficult Relatives and In-Lawsĭealing with Domestic Violence and Child Abuse Her book Dealing with Difficult People has been an international best-seller since 1990 with 24 publishers and in 17 languages. She is the author of 38 books and will be writing more. Roberta Cava is the owner of Cava Consulting in Australia. Giving better customer service, is a must for companies in this age of zealous competition between firms. Some companies have had to hire security guards to protect their employees. Some staff face queue rage – where clients go viral and take out their rage on staff. To know how to listen carefully to determine what the customer wants and ensure that they feel better after they leave their shop than when they entered. For those shoppers who still need to physically touch see their items, there’s even more need for fully trained staff who how to deal with customer purchases, returns and problems. ISBN 978-0-463369579 Companies are struggling with customer service because of the influx of people using on-line ordering. Thank you for respecting the hard work of this author. If you’re reading this book and did not purchase it, or it was not purchased for your use only, then please return to and purchase your own copy. ![]() If you would like to share this book with another person, please purchase an additional copy for each recipient. This eBook may not be re-sold or given away to other people. This eBook is licensed for your personal enjoyment only. Discover other titles by Roberta Cava at. ![]()
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